If my service is disconnected how long does it take to get service back on after I pay?
While we cannot guarantee a restoration time, our goal is to have all service restorations completed the same day by 10 p.m. Certain factors like the number of restorations, timing of requests and field emergencies can affect restoration timing.
- Residential Customers
- Service
- Customer Service
- Payment
- Account
Why do I have to pay an application fee each time I activate my account?
All new accounts, or existing accounts transferring service to another location, are charged an Application Fee. This fee helps us recover administrative costs associated with establishing or transferring an account. The Application Fee appears on the first month's bill.
- Residential Customers
- Account
- Customer Service
- Service
- Payment
Can I give a payment for my water bill to the meter reader or meter representative when he or she visits my home?
No, technicians are not equipped to accept payment. For a full list of payment options, visit our 'Payment Options' page.
- Payment Options
- Residential Customers
- Customer Service
- Payment
- Meter
- Pay Bill
How can I Sign up for Automatic Recurring or Scheduled Payments?
To make recurring or scheduled payments, you will need to register your account online. Scheduled payments issued by electronic check are free. A $2.75 convenience fee is applied to credit or debit card payments.
- Log in or Create An Account
- Residential Customers
- Account
- Pay Bill
- Payment
- Electronic Payments
Where can I go to pay my bill?
There are multiple options for payment locations. Visit our 'Payment Options' page to find out more.
- Payment Options
- Residential Customers
- Account
- Pay Bill
- Payment
- Customer Service
How can I pay my bill?
There are multiple options for making a bill payment. Visit our 'Payment Options' page to find out more.
- Payment Options
- Residential Customers
- Account
- Pay Bill
- Payment
- Customer Service
Why can't Prince William Water waive/absorb the third-party transaction charge?
Rates and fees are based on the actual cost of the service provided. Because of this, Prince William Water cannot absorb the cost of transaction charges.Prince William Water receives no payment for the vendor's non-refundable administrative fee.
- Residential Customers
- Customer Service
- Payment
Can I make a partial payment on my bill?
Yes, Prince William Water accepts partial payments. Payments are applied to the oldest charges first. To avoid collection or possible service disruption, please ensure that your bill is paid in full within 30 days.
- Residential Customers
- Bill
- Account
- Customer Service
- Payment
- Budget
- Pay Bill
Does Prince William Water have budget billing?
No, we currently do not offer budget billing.
- Residential Customers
- Account
- Customer Service
- Payment
- Bill
- Budget
What services do residential customers pay for on a monthly bill from Prince William Water?
Monthly bills include fixed service charges based on your meter size and consumption charges based on your monthly usage. Bills also include trash service for customers in the Yorkshire area who receive trash services through an independent contractor.
- Residential Customers
- Account
- Customer Service
- Bill
- Payment
What should I do if I feel my bill is higher than normal?
- Check your premises for leaks or running toilets.
- If you can't find the cause of increased water usage, call Customer Service at (703) 335-7950. Our representatives can arrange for a technician to visit your property and help identify potential causes.
- Residential Customers
- Account
- Customer Service
- Payment
- Leak
- Leak Adjustment
- Bill
How can I find out the balance due on my account?
- Call Customer Service at (703) 335-7950. Be sure to have your account number on hand.
- You can login to your online account or create an online account here to view your balance. (Link to Create an Account).
- Residential Customers
- Account
- Customer Service
- Payment
Do you require a deposit to start water service?
There is a, non-refundable Application Fee for new service requests that will appear on the first month's bill. In addition, tenants must pay an Advance Payment Deposit that is included on the first bill. All Fees are outlined in the Customer Handbook.
- Residential Customers
- Account
- Service
- Payment
- Start Service
I can’t pay my bill by the due date. Can I get an extension?
Contact Customer Service at (703) 335-7950 Monday through Friday from 8 a.m. to 5 p.m., or customerservice@pwwater.org, to discuss an extension. Please allow 2 business days for email inquiries.
- Residential Customers
- Account
- Customer Service
- Payment
- Pay Bill
